Warehouse Team Leader (PM) - 2 years experience required

About Us

Here at the Expect Logistics we offer a fresh, dynamic approach to logistics. And, for over 36 years our award-winning services have offered reliability and flexibility to our diverse customer base across the UK.

Do you want to work for a safety focused, fast paced, inclusive and friendly employer? That’s how our colleagues described us in our most recent feedback survey!

Because with our people at the heart of it, our leadership team are committed to ensuring a safe and healthy working environment – underpinned by a professional, supportive and collaborative culture. And as an employer of choice in the areas in which we operate, we are proud to be able to offer colleagues a place where they can achieve their career aspirations and grow with us.

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Position Overview:

The Warehouse Team Leader is responsible for supporting the effective day-to-day operation of the storage warehouse function, ensuring the smooth processing of inbound receipts and outbound orders for onsite customers. Working closely with the Contract Manager, warehouse management team, operational colleagues, customers, suppliers, and key stakeholders, the role focuses on delivering excellent customer service, maintaining stock integrity, and ensuring the accurate administration of warehouse activities and records.

The role requires strong leadership, organisational, and communication skills to support operational performance and ensure customer expectations are consistently achieved. Operating within a fast-paced environment, the Warehouse Team Leader is responsible for coordinating workloads, supporting team performance, maintaining compliance with operational procedures, and contributing to the successful delivery of 3PL services.

Shift Pattern: Any 5 out of 7 (generally Mon-Fri) // 4pm-11pm
Salary: £33,000-£38,000 (salary paid monthly)
Contract Type: Permanent 
Location: BD4 6SE (Bradford)

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Key Responsibilities: 

• Ensure all incoming and outgoing stock is accurately recorded within the Warehouse Management System (WMS) and administer customer orders as required.
• Plan and coordinate workloads for operational colleagues to ensure customer expectations and service requirements are met.
• Liaise with customers regarding account queries, resolving issues professionally and in a timely manner.
• Support the warehouse management and administration teams by providing account information to assist with workload planning and scheduling.
• Create and support picking activities within the WMS to ensure orders are processed efficiently and customer requirements are communicated effectively.
• Maintain customer product codes and ensure pick face specifications remain accurate and up to date.
• Ensure ad hoc charges are correctly applied to customer orders at the point of despatch.
• Maintain and update inbound schedules, working closely with customers and suppliers to meet operational requirements.
• Ensure all goods receipts are confirmed to customers within 24 hours.
• Act as a point of contact for third-party providers and external carriers associated with the operation.
• Ensure customer needs and requirements are met through effective service delivery and communication.
• Undertake general administration duties across all storage accounts.
• Support stock control activities and quality audits as required.
• Promote and maintain high standards of Health & Safety, ensuring compliance with company policies and procedures while maintaining a safe and tidy working environment.
• Ensure Standard Operating Procedures (SOPs) are adhered to and updated where appropriate.
• Report operational issues or concerns promptly to management.
• Ensure all colleagues operate in accordance with company policies and procedures, challenging inappropriate behaviours and supporting corrective action where required.
• Deputise for the Contract Manager when required, providing operational direction and decision-making support.
• Ensure compliance with all MHRA and BRCGS procedures and guidelines.
• Attend management briefings, report operational performance, communicate daily priorities, and lead team briefings where required.
• Carry out additional duties as directed by the Warehouse Operations Manager and other business managers.

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Role Requirements:

• Previous experience working within a busy warehouse environment, delivering service against customer requirements and operational deadlines (at least 2 years experience).

• Experience working within a 3PL environment or similar operation supporting multiple customer accounts.
• Knowledge of working within a supply-and-demand driven environment.
• Experience using Warehouse Management Systems (WMS) for goods receipt, stock management, and order processing.
• Ability to work within established Standard Operating Procedures (SOPs) and customer Service Level Agreements (SLAs).
• Strong communication skills, both written and verbal, with the ability to engage effectively with customers, suppliers, colleagues, and stakeholders.
• Good working knowledge of Microsoft Word and Excel.
• Good numerical skills and attention to detail.
• Computer literate with experience using operational systems.
• Strong planning and organisational skills.
• Ability to prioritise workloads and manage time effectively within a fast-paced environment.
• Good understanding of Health & Safety requirements within a warehouse operation.
• MHE licences for Counterbalance, VNA, and Flexi Trucks are desirable.
• Ability to work independently and as part of a wider team.
• Experience leading and managing teams to deliver service levels on time and in full.
• Positive and proactive approach to problem-solving.
• Methodical and systematic approach to work, with the ability to follow documented processes.
• Good command of written and spoken English.
• Hardworking, honest, and flexible in approach.
• Ability to maintain confidentiality and discretion when handling sensitive information.
• Ability to work from home when required.

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What We Offer:

·        Workplace Pension​

·        Birthday Day Off

·        Healthcare Cash Plan​

·        Free On-Site Gym ​

·        Life Insurance

·        Holiday Buy/Sell Scheme​

·        Annual Volunteer Day

·        Funded Learning and Development Opportunities

·        Free Parking