Transport Coordinator

About Us

Here at the Expect Logistics we offer a fresh, dynamic approach to logistics. And, for over 36 years our award-winning services have offered reliability and flexibility to our diverse customer base across the UK.

Do you want to work for a safety focused, fast paced, inclusive and friendly employer? That’s how our colleagues described us in our most recent feedback survey!

Because with our people at the heart of it, our leadership team are committed to ensuring a safe and healthy working environment – underpinned by a professional, supportive and collaborative culture. And as an employer of choice in the areas in which we operate, we are proud to be able to offer colleagues a place where they can achieve their career aspirations and grow with us.

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Position Overview:

The Transport Coordinator is responsible for the day-to-day planning, coordination, and administration of pallet network transport operations, ensuring the efficient collection, delivery, and movement of palletised freight. Working closely with drivers, warehouse teams, customers, pallet network partners, and internal stakeholders, the role focuses on maintaining service levels, maximising vehicle utilisation, supporting network compliance, and delivering excellent customer service.

Operating within a fast-paced transport environment, the Transport Coordinator plays a key role in ensuring freight moves through the network safely, efficiently, and on time. The role requires strong planning, communication, and problem-solving skills, alongside a proactive approach to supporting operational performance and achieving departmental objectives.

Shift Pattern: Monday-Friday // Day Shift // 40 hours
Salary: £30,000-£33,500 (salary paid monthly)
Contract Type: Permanent 
Location: BD6 1DW (Bradford)

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Key Responsibilities: 

• Coordinate daily pallet collections and deliveries within designated geographical areas.

• Support route planning activities to maximise vehicle utilisation and ensure cost-effective transport operations.
• Monitor vehicle movements and delivery performance throughout the day.
• Manage pallet network trunking schedules, ensuring freight is dispatched and received in line with operational requirements.
• Respond promptly to operational issues including vehicle breakdowns, delays, traffic disruptions, and service failures.
• Ensure collections and deliveries are completed in accordance with customer requirements and pallet network service standards.
• Liaise with warehouse teams to ensure freight is loaded and unloaded efficiently.
• Act as a key point of contact for customers regarding collections, deliveries, and service enquiries.
• Provide delivery updates and manage customer queries in a professional and timely manner.
• Investigate and resolve delivery exceptions, damages, shortages, and other service-related issues.
• Build and maintain positive working relationships with customers, network partners, and internal stakeholders.
• Ensure freight is accurately manifested and scanned within the pallet network system.
• Monitor service level performance and support the achievement of network KPI targets.
• Communicate effectively with pallet network hubs and member depots regarding freight movements and delivery performance.
• Support claims management, Proof of Delivery (POD) requests, and pallet network administration activities.
• Ensure all transport activities comply with Operator Licence requirements, Driver Hours legislation, and Working Time Regulations.
• Maintain accurate transport records, operational documentation, and compliance-related paperwork.
• Process driver documentation, PODs, and delivery records accurately and efficiently.
• Support vehicle maintenance scheduling and defect reporting procedures.
• Assist with transport reporting and performance analysis.
• Identify opportunities to improve operational efficiency and customer service performance.
• Support the implementation of transport procedures and operational best practices.
• Contribute to the achievement of departmental and business performance targets.

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Role Requirements:

• Previous experience within transport, logistics, or pallet network operations.

• Good geographical knowledge and route planning capability.
• Strong organisational and administrative skills.
• Excellent communication and customer service skills.
• Ability to work effectively under pressure within a fast-paced transport environment.
• Experience using Transport Management Systems (TMS) and Microsoft Office applications.
• Strong attention to detail and problem-solving skills.
• Experience working within a UK pallet network environment, such as Palletline, Palletways, Pall-Ex, Fortec, TPN, or similar, is desirable.
• Knowledge of Driver Hours legislation and Working Time Regulations is desirable.
• Understanding of fleet compliance requirements is desirable.
• CPC qualification or a transport-related qualification is desirable.
• Ability to work collaboratively as part of a team while remaining proactive and self-motivated.
• Customer-focused approach with a commitment to delivering high service standards.
• Strong decision-making and prioritisation skills.
• Positive, professional, and flexible attitude.
• Excellent time management skills.
• Ability to remain calm and effective when managing operational challenges and changing priorities.

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What We Offer:

·        Workplace Pension​

·        Birthday Day Off

·        Healthcare Cash Plan​

·        Free On-Site Gym ​

·        Life Insurance

·        Holiday Buy/Sell Scheme​

·        Annual Volunteer Day

·        Funded Learning and Development Opportunities

·        Free Parking