Contract Manager - 3 years management experience required

About Us:

Here at the Expect Logistics group we offer a fresh, dynamic approach to logistics. And, for over 36 years our award-winning services have offered reliability and flexibility to our diverse customer base across the UK.

Do you want to work for a safety focused, fast paced, inclusive and friendly employer? That’s how our colleagues described us in our most recent feedback survey!

Because with our people at the heart of it, our leadership team are committed to ensuring a safe and healthy working environment – underpinned by a professional, supportive and collaborative culture. And as an employer of choice in the areas in which we operate, we are proud to be able to offer colleagues a place where they can achieve their career aspirations and grow with us.

​

Position Overview:

The Contract Manager is responsible for the effective day-to-day management of assigned customer contracts, ensuring operational performance, customer satisfaction, and service delivery expectations are consistently achieved. Working closely with the Warehouse Operations Manager, customers, suppliers, operational teams, and key stakeholders, the role focuses on managing inbound and outbound warehouse activity, maintaining stock integrity, supporting contractual reporting requirements, and ensuring the successful delivery of 3PL services.

The role requires strong operational oversight, customer relationship management, and leadership skills to ensure customer expectations are met on time and in full. Operating within a fast-paced environment, the Contract Manager is responsible for prioritising workloads, supporting team performance, maintaining compliance with company and customer requirements, and driving operational efficiency and continuous improvement initiatives.

Shift Pattern: Monday-Friday // 7am-4pm flexibility required // 40 hours
Salary: £38,000-£45,000 (salary paid monthly)
Contract Type: Permanent 
Location: BD4 6SE (Bradford)

​

Key Responsibilities:

• Manage the day-to-day operation of assigned customer contracts, ensuring customer requirements and service expectations are achieved.
• Ensure all incoming and outgoing stock transactions are accurately recorded within the Warehouse Management System (WMS).
• Support the administration and management of customer orders within the WMS.
• Plan and coordinate workloads for operational teams to ensure service delivery targets are met.
• Act as a primary point of contact for customers, managing account queries professionally and in a timely manner.
• Work closely with the Warehouse Operations Manager and administration teams to ensure workloads are effectively planned and scheduled.
• Create and support picking activities within the WMS to ensure orders are processed efficiently and customer requirements are communicated clearly.
• Maintain customer product codes and ensure pick-face specifications remain accurate and up to date.
• Ensure ad hoc charges are correctly applied and administered at the point of despatch.
• Manage inbound schedules in conjunction with customers and suppliers to ensure operational requirements are achieved.
• Ensure all goods receipts are confirmed to customers within agreed timescales.
• Support the production and delivery of customer KPI reports.
• Manage relationships with third-party service providers and external carriers associated with customer contracts.
• Ensure customer satisfaction through proactive communication and effective service delivery.
• Undertake contract administration activities across all assigned storage accounts.
• Support stock control processes and quality audits where required.
• Promote and maintain high standards of Health & Safety, ensuring compliance with all company procedures.
• Ensure Standard Operating Procedures (SOPs) are followed and updated where necessary.
• Escalate operational risks, issues, or concerns promptly and support appropriate corrective actions.
• Manage staff rotas where applicable and support people management activities, including absence management processes.
• Deliver and support strategic cost-saving initiatives across the contract operation.
• Ensure colleagues operate in line with company policies and standards, addressing any inappropriate behaviours where required.
• Deputise for the Warehouse Operations Manager when required, providing operational leadership and decision-making support.
• Ensure compliance with all MHRA and BRCGS procedures and guidelines.
• Attend management briefings, report on operational performance, communicate daily priorities, and lead team briefings where required.
• Carry out additional duties as requested by the Warehouse Operations Manager or other business managers.

​

Key Skills & Experience:

• Previous experience managing customer contracts within a warehouse, logistics, or 3PL environment (ideally over 3 years)
• Experience working within a busy operational environment and delivering service against customer SLAs.
• Knowledge of working within a supply-and-demand driven environment.
• Experience managing multiple customer accounts and stakeholder relationships.
• Experience using Warehouse Management Systems (WMS) for goods receipt, stock management, and order processing.
• Experience covering multiple shifts.
• Strong understanding of stock control, inventory accuracy, and warehouse operations.
• Experience working within Standard Operating Procedures (SOPs) and customer service requirements.
• Strong customer service and relationship management skills.
• Excellent communication skills, both written and verbal.
• Ability to liaise effectively with customers, suppliers, operational teams, and key stakeholders.
• Good working knowledge of Microsoft Word and Excel.
• Strong numerical and analytical skills.
• Computer literate with experience using operational systems and reporting tools.
• Excellent planning, organisational, and workload management skills.
• Ability to prioritise competing demands within a fast-paced environment.
• Understanding of Health & Safety requirements within a warehouse operation.
• Experience managing and leading teams to deliver operational objectives.
• Positive and proactive approach to problem solving and continuous improvement.
• Methodical approach with the ability to follow and implement documented processes.
• Good command of written and spoken English.
• Ability to work independently and as part of a wider management team.
• Ability to maintain confidentiality and act with discretion.
• MHE licences for Counterbalance and Flexi Trucks are desirable.

​

What We Offer:

• Workplace Pension
• Birthday Day Off
• Healthcare Cash Plan
• Free On-Site Gym 
• Life Insurance
• Holiday Buy/Sell Scheme
• Annual Volunteer Day
• Funded Learning and Development Opportunities
• Free Parking